SHIPPING ESTIMATES - HOW TO:
Shipping for orders at Rockstar Industries is based on the weight of the items being shipped. We do our best to only charge the actual shipping amount for each order.
To determine what shipping will be for an order, just add the item(s) you are interested in to your shopping cart and "checkout". If you are asked to sign up for an account, please do so. This will enable us to calculate your shipping based on your address anywhere in the world. After you have signed in (or created an account) you may continue the checkout procedure. You will be shown the shipping amount before you are asked for payment information. We ship all packages via UPS or the U.S.Postal Service.
Remember, UPS will -not- ship to a PO Box address. If you require delivery to a PO Box, then you will need to select U.S.Postal as your carrier.
Suspicious orders shipping to a non-billing address (ie. large orders shipping to a different state or city than the card holder) may require verification before the order ships. We will email or call you if we require any such verification.
average, merchandise orders are shipped within 2-3 business days once processing has begun. We do our best to email every customer letting them know the order has
shipped and provide them with available tracking information. Screen Printing orders (shirts, patches, etc.) are usually
shipped within 2 weeks. Custom Button orders are usually shipped within 2-5 days depending on order volume.
These are average domestice ship times. International orders, can refer to the carrier's website..
- Orders shipped via 1st Class U.S. Postal take
4-7 days and come w/delivery confirmation..
- Orders shipped U.S. Priority take 2-3 days and come w/delivery confirmation.
- Orders Shipped UPS Ground take 4-10 days and come with tracking info.
- UPS orders can be tracked at: http://www.UPS.com. Please allow 24 hours for tracking numbers to become active online.
- Even though these estimates are convenient, realistically orders can take
- We do not consider any order late until it is has been over 15
shipping days in transit (not counting holidays or weekends).
- Remember: "shipping
days" are Monday thru Friday and do not count Saturday,
Sunday, or holidays.
- Sometimes the postal service is REALLY SLOW but we have no control over this...
No one does. Just be patient.
YOU SHOULD EMAIL US: If 15 shipping days have passed since your order has shipped and you have gone to your post office and they don't have your package either (especially for international orders!)
YOU SHOULD NOT EMAIL US: If it's less
than 15 days since the ship date and you have not checked with your post office yet.
On some rare occasions we will replace a shipment when it never arrives. However,
if we have verified the shipping address with the customer and have received
a delivery confirmation from UPS or the Postal Service, we will not replace a shipment. This
is to protect us from fraud and allow us to keep our prices as low
as possible for the rest of humanity. We're not a big company and we don't charge
much. When we have to replace an entire order, it hurts us. Now...
If you have received one of these replacement orders as well as your
original order either send one of them back to us or pay for the extra order!
At any time before your order ships, you may cancel
it for a complete refund of all un-shipped items. To cancel an order, just send
an email to "firstname.lastname@example.org" requesting the cancellation and
including the details of your order along with a transaction id# if possible.
This email should be sent from the same email address you placed the order with
or from the address associated with your PayPal account. Keep in mind that we
ship orders very shortly after they are received, sometimes only a few hours
or minutes from the time of checkout. If your order has already shipped and
you want to cancel it, check our return/refund policy.
We are always happy to accept returned items for up
to 30 days after the items have been shipped. However, we do not accept returns
on any cosmetics, hair products, custom manufactured items, or literature. All
other products may be returned undamaged to us for a credit card refund, PayPal refund, or company check.
We reserve the right to charge a %15 restock fee for return of unwanted
items. We assume that customers have read the product descriptions on the
website and understand what they are ordering before they order it. Return shipping
for returns of unwanted items is paid by the customer. Return shipping
on duplicate or unwanted replacement orders (i.e. we sent two of
the same order on accident or the original order arrived before/after the replacement
arrived) can be paid by Rockstar Industries. Just take the package to the
post office and write "return to the sender" on it (unopened if possible).
We'll get it back with postage due on our end. If we find that a customer is
frequently returning large orders or is attempting to defraud or damage Rockstar Industries by means of placing orders or taking advantage of our return policy,
we reserve the right to not accept future orders from that customer. If an order
is returned to Rockstar Industries by the mail carrier due to an incorrect or insufficient
address supplied to us by the customer, we reserve the right to hold the order
until additional postage is paid by the customer. If the customer wishes to
cancel the order and/or be issued a refund after said return, we reserve the
right to subtract any shipping or restock fees from the refund before it's issuance.
Once payment for custom merchandise has been received by Rockstar Industries and production
has begun on said merchandise, there will be no obligation by Rockstar Industries
to make refunds to the customer. Although in most cases, we can accommodate
these refunds, if we've already invested our money into an order, we
can't be expected to take a loss due to a customer changing their mind. Quantities
of bulk items including but not limited to studs, spikes, other metal accessories,
and patches will be within 5% of the total ordered. We do our best
to make counts accurate and error in favor of the customer if at all.